售後服務

Tiger Family Members Benefits*

會員尊享優惠*
 

  • Sign up to enjoy life-time warranty & exclusive offers!  凡登記成為My Tiger Connect會員即可享有「永久」書包維修保養服務及不定時折扣優惠等多項禮遇!
  • Receive a free welcome gift pack upon any purchase at our Hong Kong Concept Store! 凡於香港概念店消費購物,即可獲贈迎新精美小禮物一份!

 

Service Details服務承諾

  1. Enjoy our exclusive promotions & offers, priority purchase & special events for members only 享有不定時折扣優惠優先購買及特別推廣活動安排等多項禮遇!
     
  2. Enjoy life-time warranty for all Tiger Family schoolbags. 享有「永久」書包維修保養服務!
  1. First maintenance service free of charge within 12 months from purchase date. A service fee starting from HK$50 will be charged for any subsequent maintenance service. 由購買日期起計算首年首次檢查維修免費其後每次維修費用為HK$50起。
  2. All Fidlock Magnetic Fasteners enjoy free maintenance service within 24 months from purchase date. 書包上的「德國專利秒開磁扣」部件享有2年免費維修期服務。
  1. Free schoolbag rental service will be offered during the maintenance period with a refundable deposit of HK$200. To obtain the deposit in full, the schoolbag must be returned in the original condition. 維修期間,可享有免費借用書包服務,按金為HK$200。當顧客歸還外借書包後,按金將會全數退回。

Terms and Conditions 注意事項

  • For details about our warranty plans, *please visit https://www.mytigerconnect.com.hk/warranty/ or “Tiger Family Hong Kong” facebook page. 有關保養詳情, *請留意https://www.mytigerconnect.com.hk/warranty/ 或「Tiger Family Hong Kong」Facebook專頁。
  • For any enquires on maintenance service, please email support@tigherfamily.com. Tiger Family如有任何產品維修服務的查詢, 可電郵至support@tigherfamily.com
  • Tiger Family reserves the right to amend the Terms and Conditions without prior notice. Tiger Family將保留有關服務安排及細則的最終決定權。
  • Tiger Family is committed to protecting your privacy and personal data. 客戶之個人資料將受本公司私隱權政策保障。
  • Should there be any discrepancy between the English and Chinese versions, the English version shall prevail. 中英文版本如有歧異,概以英文版本為準。